Return & Refund Policy

Last updated: November 2025

At Native Nest FZ-LLC, we take pride in the quality of our products and aim to ensure your satisfaction.
However, if you receive a product that is damaged or defective, we are happy to offer a return or replacement in accordance with the terms below.

1. Eligibility for Returns

We only accept returns in the following case:

The product received is damaged, defective, or incorrect upon delivery.

To be eligible for a return:

You must notify us within 10 days of receiving your order.

The item must be in its original packaging, unused, and in the same condition as received.

Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

We do not accept returns for:

Products that are not damaged or defective

Items returned after 10 days from delivery

Products that have been used, altered, or damaged by the customer

3. Return Process

If you receive a damaged or incorrect item:

Contact us within 10 days at info@nativenestuae.com

Please include your order number, a description of the issue, and clear photos of the damaged product and packaging.

Our team will review your request and, if approved, arrange for a replacement or refund (depending on product availability).

Refunds (if applicable) will be issued to the original payment method within a reasonable timeframe after the return is processed.

4. Shipping Costs

If the return is due to a damaged or incorrect item, we will cover the return shipping costs.

For all other reasons, returns are not accepted.

5. Contact Us

For any questions regarding this Return Policy, please contact:

📧 info@nativenestuae.com

📞 +971 56 620 7472
📍 Native Nest FZ-LLC, Compass Building, Al Shohada Road, Al Hamra Industrial Zone, Ras Al Khaimah, UAE